Last updated: 19 May 2026
Here's everything you need to know about how we get your Naked Sink order to your door. Clear, honest, no surprises — same approach we take with our ingredients.
Where We Ship
We currently ship to mainland UK only — England, Wales, and Scotland. We don't yet ship to:
- Northern Ireland
- Channel Islands
- Isle of Man
- Scottish Islands and remote Highlands postcodes
- BFPO addresses
- International addresses
We're working on expanding our delivery network, so check back if you're outside our current zones.
Processing Time
Orders take 1–2 working days to process before they're dispatched. This is the time we need to pick, pack, and hand your parcel over to the courier.
- Orders placed before 3pm (Mon–Fri) are dispatched the same working day where possible
- Orders placed after 3pm or on weekends are processed over the weekend and dispatched the following Monday
- We don't dispatch on UK bank holidays — any orders placed during a bank holiday weekend will go out on the next working day
Delivery Options
| Option | Estimated delivery | Cost |
|---|---|---|
| Standard delivery | 3–5 working days | £3.00 |
| Express / Next-day delivery | Next working day | £9.99 |
| Free standard delivery | 3–5 working days | On orders over £49.99 |
Delivery times are counted from the day of dispatch, not the day of order. Express delivery orders placed before 3pm on a working day will arrive the next working day — orders placed after the cut-off ship the following working day.
Couriers & Tracking
We use Royal Mail and FedEx depending on the order. Once your parcel is on its way, you'll receive a confirmation email with a tracking link so you can follow its journey.
If you haven't received a tracking email within 2 working days of ordering, check your spam folder first, then drop us a line at [email protected].
Failed Deliveries
If the courier can't deliver — whether nobody's home, the address is inaccessible, or the parcel goes unclaimed at a collection point — the parcel will be returned to us.
When that happens, we'll get in touch to arrange a redelivery.
Please note: redelivery costs are at the customer's expense, as the original delivery attempt was made in good faith.
Incorrect Addresses
It's the customer's responsibility to make sure the delivery address entered at checkout is correct and complete. If a parcel is sent to an incorrect address provided by the customer:
- If the parcel is returned to us, we can reship it — but the customer covers the cost of reshipment
- If the parcel is delivered to the address as entered and lost as a result, we're unable to offer a replacement or refund
Double-check your address before you confirm your order. If you spot a mistake straight after ordering, email us immediately at [email protected] — if we haven't dispatched yet, we can update it.
Lost or Damaged Parcels
If your tracking shows your parcel as delivered but you haven't received it, or if it arrives damaged, get in touch within a reasonable time of the expected delivery date. We'll investigate with the courier and, once confirmed, replace or refund the affected items.
Please hold onto any damaged packaging and contents until the investigation is complete — couriers usually ask for photos.
Order Changes & Cancellations
If you need to change or cancel your order, email [email protected] as soon as possible. We can usually make changes if the order hasn't been dispatched yet, but once it's with the courier, we can't pull it back.
For full details on cancellations and returns after delivery, see our Terms and Conditions.
Questions
Anything not covered here? Email [email protected] and we'll get back to you within 2 working days.