Last updated: 19 May 2026
At Naked Sink, transparency isn't just about what's in our soaps and ceramic bottles — it's about how we handle your information too. This policy explains what data we collect, why, and what we do with it. No jargon, no hidden clauses.
Who We Are
Naked Sink Ltd is a company registered in England and Wales (Company Number: [Company Number]). Our registered office is [Registered Office Address].
For any questions about your data or this policy, email us at [email protected].
We are the "data controller" for the information you share with us — meaning we decide how and why it's used.
What We Collect
When you shop with us or join the Members Club, we collect:
- Your name
- Email address
- Delivery address
- Phone number
- Payment information (processed through Stripe)
- Order history and preferences
- Marketing preferences, if you've opted in
When you browse the site, we also collect:
- Cookie data via Google Analytics, which helps us understand how people use the site so we can improve it
- Basic technical info like your IP address, browser type, and device
Why We Collect It
We use your information to:
- Process and deliver your order
- Send order confirmations, dispatch notifications, and respond to customer service queries
- Send marketing emails and Members Club updates — only if you've signed up
- Keep records required by UK tax and accounting law
- Understand how the site is being used so we can make it better
- Prevent fraud and keep the site secure
Under UK GDPR, we rely on the following legal bases: performing our contract with you (to fulfil orders), your consent (for marketing), our legitimate interests (improving the site, preventing fraud), and legal obligation (keeping tax records).
Cookies
We currently use Google Analytics cookies to understand site usage. You can manage your cookie preferences through our cookie banner when you first visit, or by adjusting your browser settings. Blocking analytics cookies won't affect your ability to shop with us.
How Long We Keep Your Data
| Order & transaction records | 7 years, as required by HMRC for tax purposes |
| Marketing data | Until you unsubscribe (which you can do from any email we send) |
| Account information | As long as you have an active account, plus a short period afterwards in case you return |
If you'd like us to delete your data sooner, just ask — subject to any legal obligations we have to retain certain records.
Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you
- Correct anything that's wrong
- Ask us to delete your data
- Object to how we're using it
- Withdraw your consent for marketing at any time
- Receive your data in a portable format
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're not happy with how we've handled things
To exercise any of these rights, email us at [email protected]. We'll respond within one month.
Keeping Your Data Safe
We use industry-standard security measures to protect your information, including encrypted payment processing through Stripe and secure hosting through GoHighLevel. That said, no system is 100% secure — if anything ever goes wrong, we'll let you know promptly and report it to the ICO where required.
Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top will tell you when. For significant changes, we'll email anyone signed up to our Members Club so you're not caught off guard.
Contact Us
Questions, concerns, or just want to know more about how we handle your data? Email [email protected] and we'll get back to you.